Gartner 2020 Market Guide
Telecom Expense Management (TEM)

Download a free copy of the newly released Gartner Telecom Expense Management (TEM) Market Guide.  This guide enables IT operations and infrastructure leaders to assess vendor options, as well as provide advice so they may systematically plan and source telecom services.

Guide Overview

Optimizing costs and managing efficiencies in dispersed communications continue to challenge enterprises. Sourcing, procurement and vendor management leaders need TEM vendors that provide a cost-efficient solution to enable and support effective commercial management of communications services.

Accordingly to Gartner, when evaluating TEM vendors, here are some of the areas to consider:

  • Evaluate vendors not only on their existing capabilities but also on their roadmaps and vision.
  • Mitigate operational management disappointments by obtaining clarity around processes underpinning the operational model.
  • Evaluate and challenge TEM vendors on their ability to drive continued efficiency, performance and cost optimization gains by vetting their underlying processes.

Why One Source?

As a leader in Communications Lifecycle Management (CLM), One Source is a Gartner-chosen vendor as part of this 2020 Market Guide for Telecom Expense Management (TEM) a segment of the overall CLM landscape.

CLM combines the active management of wireline, wireless and IT services but doesn’t end with audited invoices. One Source managed services handles all the steps necessary to reduce spend and optimize your portfolio. As your partner, One Source takes care of everything – even upgrading contract terms and service delivery. And the greatest advantage is that these cost-saving measures are implemented for you. You will only have one bill to pay, one number to call. You’ll have all the benefits of an enterprise-level SaaS platform without the headache of implementation.

To discuss your needs for Telecom Expense Management contact us.



Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Market Guide for Telecom Expense Management Services, 2020, Katja Ruud, Pablo Arriandiaga, Lisa Unden-Farboud, Bill Menezes, 14 October 2020

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