One Source Communications Recognized in Gartner Market Guide for Telecom Expense Management Services

One Source views its inclusion as emphasizing One Source’s capabilities in areas beyond fixed and mobile management

Greenville, N.C. (Sept. 17, 2019)—One Source Communication, LLC has been profiled in research firm Gartner’s 2019 Market Guide for Telecom Expense Management Services.

One Source Communications is one of 11 representative TEM pure-play vendors for regional delivery profiled in the report.

Gartner stated, “TEM is a specific, but challenging function within IT and cost management. TEM providers are evolving their offerings as enterprises’ ranges of fixed (voice and data) and mobile devices grow and incorporate other services and communications-related asset tracking. These offerings include inventory tracking of cloud/consumption-based services; other IT-related services, such as unified communications and collaboration (UCC); voice over Internet Protocol (VoIP); and IoT expense management as enterprises embrace digitalization.”

One Source further specializes in Managed Security Services and Managed IT Services, including implementing cloud solutions and next-generation networking such as SD-WAN, as well as “as a service” platforms such as SaaS and UCaaS.

More midsize enterprises (organizations with less than $1 billion in revenue) seek to control their telecom, mobility, cloud and other communications costs, but find that many technology management vendors do not target their specific requirements. 

One Source serves enterprises in North America spending between $500,000 and $50 million each year on communications services, and supporting anywhere from 500 to 40,000 devices – and it does so with a fully managed approach. With dedicated specialists, One Source provides real-time solutioning, service delivery, and full lifecycle management. All this includes portfolio optimization, sourcing, ordering, procurement, expense management, bill payment, usage optimization, cost recovery, service and support help desk.

“Midsize enterprises have unique technology and budget needs and concerns that certain telecom expense management vendors just can’t address,” said Kirk Waddell, executive vice president of technology at One Source. “We specialize in this space, and we bring years of experience, knowledge and proven company stability to our clients. We’re very proud to be part of Gartner’s newly published report.”

One Source boasts a 99%+ client retention rate and average client tenure of 12 years. The provider manages more than 1,000 clients, more than 20,000 locations and more than 1 million assets and devices across North America. One Source is the recipient of the 2019 and 2018 Best Customer Success Program Award from AOTMP, a global information, research and advisory firm for telecom, mobility, and technology management best practices and industry standards.

Gartner, Market Guide for Telecom Expense Management Services, Lisa Unden-Farboud, Katja Ruud, Pablo Arriandiaga, 12 June 2019.

Note: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


One Source Communications is an award-winning firm which helps businesses simplify a complex technology world. One Source is the leading provider of Communications Lifecycle Management (CLM) and Managed Mobility Services (MMS) in North America for mid-market enterprises. The company serves over one million assets and devices for more than 1,000 customers from over 20,000 business locations, as well as operates a 24/7/365 help desk. Headquartered in Greenville, North Carolina, the company has a proven track record for generating triple-digit Returns on Investments (ROIs) through contract negotiation, portfolio optimization, and ongoing telecom expense management. One Source’s clients successfully self-funded One Source’s Managed Security Services and Managed IT Services through savings generated from CLM and MMS. Learn more at