Wondering Why Communications Lifecycle Management is More Important than Ever?
Communications Lifecycle Management, or CLM, is nothing new. But it has arguably become more important than ever as enterprises juggle wireline, wireless and next-generation technologies, all of which rely on multiple vendors.
More mid-sized enterprises are adopting, and trying to manage, cloud, IoT, SD-WAN as they pursue what’s known as “digital transformation.” At the same time, though, they still have to track and monitor their traditional wireline and mobile resources. This can make for a chaotic situation.
Start with the fact that fixed services, while perhaps not as widely used as they once were, remain an important part of many businesses’ connectivity strategies – and now they’re often part of an SD-WAN deployment as well, for example. Therefore, they require consistent supervision for any changes that might cost the business unnecessarily, whether in terms of time, money or both.
Meanwhile, many enterprises are watching their wireless devices and service plans spiral out of control. Consider the factors influencing these circumstances:
- Number of users – Whether an enterprise has opted for corporate-liable or bring-your-own-device mobility, administrators have to manage an increasing number of smartphone and tablet users.
- Number of devices – Similarly, employees depend on more mobile devices, from laptops and smartphones to tablets and even smartwatches, than they ever have. The proliferation of devices calls for greater attention to detail, a big ask for a lot of organizations consumed with other priorities.
- Plan types – Enterprises often find themselves paying different service plans, sometimes among several carriers, for different staff. It’s easy to lose track, risk overbilling, and to be stuck with a less-than-ideal plan configuration.
- MACDs – Tracking and recording moves/adds/changes/disconnects calls for regular attention and updates – something that’s hard to do with a small, time-constrained IT staff.
- Zombied devices – Employees leave companies. And when they do, their wireless devices often end up in drawers or piles, unbeknownst to telecom or mobile administrators. Meanwhile, carriers continue charging monthly fees and organizations keep unwittingly paying them.
- Security risks – Unvetted apps. Unsecured Wi-Fi. No passcodes. Lost devices. The security risks when it comes to smartphones and tablets are numerous, and staying ahead of them proves difficult.
Combine wireline, wireless and next-generation technologies, and it’s clear that mid-sized enterprises, just like their larger peers, need CLM. But smaller entities usually possess the fewest resources. In most cases, they just don’t have people with the time or skill to handle CLM themselves. And spreadsheets don’t pass muster anymore. The best solution? Managed CLM built for mid-sized enterprises – and the findings in this report support that approach.
If you are trying to make sense of your communications environment, and control the associated costs, access the 2019 Market Guide for Telecom Expense Management Service now, compliments of One Source.
We are here to help.
Contact us if you are:
- Assigning full-time employees away from revenue-generating activities to time-consuming CLM tasks
- Looking to save 20% – 40% on your telecom spend to self-fund other mission-critical programs such as Managed Security Services
- Struggling to manage new technologies, even while trying to keep up with wireline and wireless expenses and administration
- Trying to track down processes and records scattered among databases and owners
- Tired of TEM vendor upheaval
- Seeking one vendor to manage all your connectivity, computing, and cyber security needs
Gartner’s New Market Guide to Telecom Expense Management – and More
Gartner Inc., the world’s leading research firm, recently published its 2019 Market Guide for Telecom Expense Management (TEM) Services to provide insight to enterprises seeking the right vendor. TEM really ought to offer more than just telecom. An ideal provider will provision full Communications Lifecycle Management services.
Knowing that, here are some of the areas to consider when evaluating TEM/CLM vendors, according to Gartner:
- Evaluate TEM vendors on their ability to drive process efficiency, performance and cost optimization across all communications-related IT
- Assess the TEM platform’s ability to scale beyond traditional fixed and mobile TEM by reviewing its capabilities for reporting, inventory management and integration
- Mitigate deployment challenges by identifying the roles and responsibilities in a governance model covered in the contract and defining implementation schedules and scalability of services for different geographic regions, in addition to any partners the vendors use
Notably, Gartner’s observations match up with the exacting needs of mid-size enterprises. Given inherent resource limitations, this sector is well suited for CLM support. As a result, Gartner found, not surprisingly, that managed services dominate. However, mid-sized organizations are rightfully choosy about their vendors. They demand stable CLM providers that will not contribute to the TEM industry’s messy history of mergers and acquisitions, and that will fulfill their service delivery promises.
One Source Answers the Call
One Source is that vendor. More than 1,000 mid-sized enterprises throughout North America count on One Source to remove burden from their staff and to optimize their technology environments. One Source goes beyond traditional Telecom/Wireless Expense Management services to provide around-the-clock U.S.-based help desk; to procure and provision telecom/IT; and to handle all service requests through its Communications Lifecycle Management and Managed Mobility Services. We frequently generate triple-digit ROI for customers through contract negotiation, portfolio optimization, and ongoing expense management.
In addition to Communications Lifecycle Management, One Source also specializes in Managed IT Services, Managed Security Services, and Field Services – covering the entire connectivity, computing, and security spectrum. All activities are performed by experienced, dedicated staff on the clock 24 hours a day.
One reason we do our work so well comes down to our history of stable ownership. Founded in 1996, we have no desire to disrupt customers. One Source is one of the few CLM brands that has not taken part in the TEM industry’s turbulent M&A activity, and we have no plans to do so. Our company culture of treating customers like a part of the family enables us to realize a Net Promoter Score of 90, a client retention rate of 99%+, and an average client tenure of 12 years. We are excited to be included in the Gartner 2019 Market Guide for Telecom Expense Management Services.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.