One Source Communications Recognized in Gartner Market Guide for Telecom Expense Management Services

One Source views its inclusion as emphasizing One Source’s capabilities in areas beyond fixed and mobile management

Greenville, N.C. (Sept. 17, 2019)—One Source Communication, LLC has been profiled in research firm Gartner’s 2019 Market Guide for Telecom Expense Management Services.

One Source Communications is one of 11 representative TEM pure-play vendors for regional delivery profiled in the report.

Gartner stated, “TEM is a specific, but challenging function within IT and cost management. TEM providers are evolving their offerings as enterprises’ ranges of fixed (voice and data) and mobile devices grow and incorporate other services and communications-related asset tracking. These offerings include inventory tracking of cloud/consumption-based services; other IT-related services, such as unified communications and collaboration (UCC); voice over Internet Protocol (VoIP); and IoT expense management as enterprises embrace digitalization.”

One Source further specializes in Managed Security Services and Managed IT Services, including implementing cloud solutions and next-generation networking such as SD-WAN, as well as “as a service” platforms such as SaaS and UCaaS.

More midsize enterprises (organizations with less than $1 billion in revenue) seek to control their telecom, mobility, cloud and other communications costs, but find that many technology management vendors do not target their specific requirements. 

One Source serves enterprises in North America spending between $500,000 and $50 million each year on communications services, and supporting anywhere from 500 to 40,000 devices – and it does so with a fully managed approach. With dedicated specialists, One Source provides real-time solutioning, service delivery, and full lifecycle management. All this includes portfolio optimization, sourcing, ordering, procurement, expense management, bill payment, usage optimization, cost recovery, service and support help desk.

“Midsize enterprises have unique technology and budget needs and concerns that certain telecom expense management vendors just can’t address,” said Kirk Waddell, executive vice president of technology at One Source. “We specialize in this space, and we bring years of experience, knowledge and proven company stability to our clients. We’re very proud to be part of Gartner’s newly published report.”

Midsize organizations considering partnering with a Communications Lifecycle Management (CLM) provider such as One Source may download a complimentary copy of Gartner’s 2019 Market Guide for Telecom Expense Management Services at

One Source boasts a 99%+ client retention rate and average client tenure of 12 years. The provider manages more than 1,000 clients, more than 20,000 locations and more than 1 million assets and devices across North America. One Source is the recipient of the 2019 and 2018 Best Customer Success Program Award from AOTMP, a global information, research and advisory firm for telecom, mobility, and technology management best practices and industry standards.

Gartner, Market Guide for Telecom Expense Management Services, Lisa Unden-Farboud, Katja Ruud, Pablo Arriandiaga, 12 June 2019.

Note: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


One Source Communications is an award-winning firm which helps businesses simplify a complex technology world. One Source is the leading provider of Communications Lifecycle Management (CLM) and Managed Mobility Services (MMS) in North America for mid-market enterprises. The company serves over one million assets and devices for more than 1,000 customers from over 20,000 business locations, as well as operates a 24/7/365 help desk. Headquartered in Greenville, North Carolina, the company has a proven track record for generating triple-digit Returns on Investments (ROIs) through contract negotiation, portfolio optimization, and ongoing telecom expense management. One Source’s clients successfully self-funded One Source’s Managed Security Services and Managed IT Services through savings generated from CLM and MMS. Learn more at

One Source Communications Brings Home AOTMP’s Best Customer Success Program Award

August 21, 2019 – – An industry leader, One Source Communications received one of only five AOTMP’s vendor awards for representing excellence in the telecom management ecosystem.

Greenville, NC and Indianapolis, IN (August 16, 2019) — AOTMP — a global information, research and advisory firm for telecom, mobility and technology management best practices and industry standards — has announced One Source Communications (One Source) as its worldwide winner of the “Best Customer Success Program Award.”

Presented during AOTMP’s Summit Awards Conference on April 17 in Orlando, One Source was recognized for delivering the best value and customer experience for the firm’s 1,000+ customers in North America. One Source was also named as a finalist in the Top Value Proposition category, which honors the most compelling customer use case in telecom management. One Source made the AOTMP awards list following a public nomination process, which was narrowed down to three finalists in each of five categories.

“Years ago, we understood that no matter how fancy our software looks, how robust our analytics are, or how automated our workflow is – at the end of the day, we are a customer service organization,” said Kirk Waddell, One Source Executive Vice President of Technology. “Our success strictly depends on our customers’ success. Now 30 years later, with more than 20,000 business locations, a 99 percent customer retention rate and a 90 percent Net Promoter Score, we are excited our efforts are being recognized by the industry and the broader ecosystem.” The average Net Promoter Score hovers around 30 percent or lower in the telecom industry, according to NPS,® Benchmarks.

“Across all categories, these vendors represent solutions that are making an impact on their clients’ telecom management environments in cost savings, productivity and efficiency,” said Timothy C. Colwell, Senior Vice President of AOTMP.

Waddell credited One Source’s commitment to the success of its customers stems from the company’s average client tenure of more than twelve years. At the heart of that loyalty is One Source’s team of Customer Success Managers (CSMs), each of whom comes onboard after completing extensive interviews, a rigorous training program and commitment to the Customer Success Program’s mission to not just bring customer satisfaction, but to delight customers.

One Source Communications holds an AOTMP Solution Certification in Telecom Expense Management Lifecycle with its Communications Lifecycle Management solutions and in the organization’s proprietary Efficiency First® Framework for Enterprise Mobility Management services with its Managed Mobility Services solutions. One Source is also a founding member of AOTMP’s Industry Council which launched in late 2018.

About One Source Communications

One Source Communications helps businesses simplify a complex technology world. One Source is the leading provider of fully-managed Communications Lifecycle Management and Managed Security Services for mid-market enterprises. Today, One Source manages more than 1,000 customers, 20,000 business locations, and over one million assets throughout the U.S. In addition to traditional Telecom / Wireless Expense Management services, One Source provides 24 / 7 local helpdesk, procures and provisions telecom/IT, and handles all service requests. One Source frequently generates triple-digit ROI for customers through contract negotiation, portfolio optimization, and ongoing expense management. In addition, One Source partners with FireEye and Cofense to bring Fortune 100 security solutions and fully managed services to the mid-market. One Source’s approach empowers businesses to focus on customers and revenue-generating activities. Learn more at


AOTMP is a global information, research and advisory firm for telecom, mobility and technology management best practices and industry standards. AOTMP delivers actionable insight, data, and best practices through its Efficiency First® Framework that equips telecom, IT, and mobility leaders and vendors to achieve telecom management industry excellence. For more information, visit

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