This North American family of companies delivers food and facility services with a vast footprint, employing more than 300,000 individuals across 1,900 locations and managing over 26,000 devices.
The Challenge
The organization faced mounting operational inefficiencies caused by siloed workflows across HR, finance, and IT. Managing thousands of devices, carrier invoices, and employee assignments proved challenging, leading to significant bottlenecks and rising costs.
Key pain points included:
- Limited visibility into mobile and physical assets, resulting in poor inventory control.
- Manual, time-intensive processes for validating expenses and resolving disputes.
- Excessive costs linked to device distribution and connectivity delays at new sites.
Relying on software-only TEM solutions wasn’t delivering the desired results, as it required substantial internal resources for implementation and management. The organization needed a fully managed approach to integrate workflows, streamline processes, and deliver tangible cost savings.
What did One Source do?
One Source implemented a fully managed TEM solution that integrated workflows across HR, operations, and finance, driving efficiency, accuracy, and measurable results.
Streamlined Carrier Invoice Management
One Source centralized the client’s carrier invoices across multiple formats—EDI, portals, electronic, and paper—into the OneLink TEM portal. This simplified expense tracking, ensured accurate allocations, and reduced administrative burden.
Seamless HR Integration
By integrating employee rosters with organizational hierarchies, One Source enabled real-time validation of mobile expenses against active assignments. This streamlined expense allocation and dispute resolution while reducing errors.
Automated Operations Data Feeds
Leveraging operational data One Source enhanced inventory integrity and improved the success rate of connectivity deployments for new and relocated sites.
Comprehensive Asset Management
One Source developed an inventory system combining service overlays and customized contract terms. This provided the organization with end-to-end visibility and control over mobile and physical assets, reducing costs and inefficiencies.
The Results
- 8.4x ROI compared to traditional software-only TEM
- $5.74 million in ongoing annual savings
- 40% reduction in monthly wireline spend
- 28% reduction in monthly wireless spend
- 1,900 locations and 26,000 devices inventoried, onboarded, and optimized
- • 38,500 hours of work annually eliminated – equivalent to 23 full time employees
Ready to start your next project?
Send a request to speak with a One Source technology advisor.
