Uncovering massive savings hiding behind acquisition headaches 

About the client

This leading industrial supplier maintains over 1,000 locations. The organization specializes in providing essential products and services to support industries ranging from manufacturing and construction to healthcare and retail.  

The Challenge

This client faced a critical challenge: integrating communications networks following a significant acquisition. The organization needed to modernize its voice and data infrastructure while reducing costs across its 1,000+ locations nationwide. Key pain points included: 

  • Technical Issues: Persistent disruptions in the network caused operational delays across multiple locations. 
  • Billing Errors: Unresolved carrier errors led to increased costs and ongoing disputes. 
  • Lack of Visibility: Managers identified redundant services but lacked the tools to determine their functionality or necessity. 

Their goal was to reduce expenses, modernize the network, and scale voice services efficiently.  

What did One Source do?

Our team delivered a comprehensive approach that uncovered savings opportunities while ensuring seamless integration: 

  • Cost Optimization: Rates with existing providers were renegotiated, competitive offerings were leveraged, and unnecessary services were eliminated. 
  • Technology Upgrades: Services were migrated to more reliable, cost-efficient solutions using best-in-class providers. 
  • Streamlined Billing: Consolidated processes reduced manual efforts and introduced enterprise-wide flat-rate pricing for consistent cost management. 

This solution provided full visibility into telecom spend, enabling significant savings and operational efficiencies. 

 

The Results

  • $3.8 million in savings
  • Operational Efficiencies: IT teams focused on strategic initiatives instead of manual billing tasks, while AP processes were streamlined—reducing 153 monthly checks to just one.
  • Optimized Services: Redundant services were eliminated, refunds secured for provider errors, and audits validated ongoing financial outcomes.
“For years now, One Source has exceeded expectations related to expense management and support for both landlines and wireless services. They have out-performed other national providers who purported to achieve similar outcomes but with higher fees.”
Director of IT

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