Customer Experience (CX)

As many businesses are now being forced to migrate away from premise-based voice solutions both due to carrier’s increasing rates for traditional POTS/TDM services to premise-based manufacturers discontinuing production of parts for their respective premise-based hardware, the immediate thought is to evaluate based on pricing, features, and platform. However, if your evaluation stops there you could be making a bad choice for you and your business.

In today’s fast-paced business landscape, delivering exceptional customer experiences has become a major focus for many organizations. The right Contact Center as a Service (CCaaS) platform can facilitate movement toward that goal by providing CX teams with advanced tools and capabilities such as intelligent routing and prioritization, personalization, contextualization, real-time analytics, feedback management, and more.

Unified Communications as a Service (UCaaS) has revolutionized how businesses communicate and collaborate. With its flexibility, scalability, and cost-efficiency, more and more companies are making the switch. Implementing UCaaS is not a one-size-fits-all process, but there are a few standard factors IT leaders should consider for any deployment.

Moving to cloud is not a decision to take lightly. Having the right plan can make all the difference. Even though moving to the cloud