This QSR ownership organization manages over 1,300 locations across the United States, including well-known brands such as Arby’s, Sonic, Baskin Robbins, Dunkin Donuts, and Rusty Taco.
The challenge
This rapidly growing client struggled to manage telecom expenses after quickly acquiring hundreds of locations. Disorganized and decentralized processes left invoices scattered across regional centers and individual stores, resulting in billing errors, unnecessary costs, and no clear visibility into their telecom environment.
What did One Source do?
One Source stepped in with a structured, full-lifecycle approach that supported initial expense auditing through long-term process improvements.
Analyzed invoices and assets: Reviewed telecom invoices and services to uncover hidden savings opportunities and unused circuits and services.
Collected and reconciled data: Streamlined billing by gathering accurate information and creating accountability.
Centralized invoice management: Consolidated all telecom invoices into one easy-to-view repository through OneLink, our proprietary TEM platform.
Supported M&A integration: Standardized processes for onboarding telecom services during acquisitions.
Enhanced visibility: Provided detailed reporting and analytics to monitor and control expenses.
With One Source, the client gained clarity, efficiency, and the operational structure needed to manage telecom expenses confidently during a period of growth.
The Results
- Over $4.2 million in hard cost savings
- 5x ROI over the lifetime of their contract
- Reallocated hours equivalent to 4 full-time employees, enabling the internal team to focus on strategic initiatives.
- Rapidly onboarded newly acquired locations, avoiding service disruptions and enabling quicker time-to-value for acquisitions
