A Florida-based public power provider serving over 30,000 customers needed to modernize its communications infrastructure while reducing costs and improving disaster resilience.
Facing rising expenses from a Cisco Op-Ex subscription model and limited disaster recovery capabilities, the organization partnered with One Source to transition to a private cloud environment—gaining ownership, flexibility, and operational continuity.
The challenge
The organization faced mounting pressure from an expensive Cisco Op-Ex subscription model that delivered diminishing value over time. Limited internal expertise and an outdated support structure made it difficult to maintain and optimize their communications environment. At the same
time, their on-premise infrastructure lacked the resilience needed to withstand frequent environmental disruptions in the Florida Keys, exposing critical gaps in disaster recovery and business continuity.
- Costly subscription model: The organization was locked into an expensive Cisco Op-Ex model with ongoing recurring costs and limited long-term value.
- Outdated infrastructure: The existing support model lacked
expertise, and the on-premise system could not meet evolving operational demands. - Inadequate disaster recovery: Frequent environmental risks in Florida
exposed gaps in business continuity, requiring a more resilient solution.
What did One Source do?
One Source partnered with the organization to revamp
its communications infrastructure with a focus on cost
control, resilience, and long-term flexibility. By transitioning the company from a legacy Cisco subscription model to a Mitel-based private cloud solution, our team enabled a shift from ongoing Op-Ex expenses to a more sustainable Cap-Ex approach. The new environment delivered greater control, built-in failover capabilities, and reduced reliance on onsite
support. This process ensured reliable communication
even during environmental disruptions while positioning the organization for future scalability and growth.
- Transitioned to a CapEx model: Replaced subscription-based services with a one-time investment model, enabling long term cost savings and ownership.
- Deployed Mitel Private Cloud: Delivered a secure, flexible environment that gave the organization full control over its communications systems.
- Enabled disaster-ready structure: Introduced local failover capabilities and removed reliance on on-site technicians, ensuring continuity during environmental disruptions.
- Simplified support: Shifted support to a more responsive, scalable model that reduced complexity and improved system reliability.
- Future-proofed environment: Designed a scalable, modern infrastructure
that can adapt to evolving technology needs, ensuring the organization avoids outdated systems and can easily expand or upgrade as requirements change.
The Results
- Cost savings: Eliminated ongoing subscription and leasing expenses with a CapEx ownership model.
- Operational efficiency: Reduced need for on-site IT intervention, especially critical during natural disasters.
- Improved resilience: Maintained uninterrupted communication through failover capabilities and cloud-based flexibility.
- Enhanced security: Private cloud environment ensured greater control over sensitive communications data.
