Michael Wurtz

AI promises a lot. Faster service. Happier customers. Smarter operations. But for many CX leaders, the question isn’t if AI has potential… it’s where it’s

AI success starts with secure experimentation. Learn why isolated environments, data governance, and pre-approved tooling are key to safely testing and scaling AI in your organization.

Before you invest in AI tools, make sure your business is truly ready. Learn what it means to be AI-ready — and how secure environments, clean data, and the right use cases lay the foundation for real success.