Biscuitville is a regional restaurant brand operating 87 locations across the Southeast. With approximately 3,000 employees, the company depends on reliable network infrastructure and in-store technology to support POS transactions, kitchen operations, employee training, and real-time performance monitoring.
The challenge
Their lean, highly efficient IT team supports restaurant operations across the organization. As Biscuitville evolved, managing telecom services and network infrastructure at scale required a more coordinated approach.
Limited telecom visibility
Biscuitville needed centralized oversight of its telecom inventory to better understand the potential for technology investments, to align services to business needs, and manage costs more effectively.
Reliable network connectivity
For a high-volume breakfast concept, dependable network performance is essential to maintaining speed, efficiency, and operational continuity.
Scalable infrastructure
As new restaurants were added, maintaining consistency and reliability across the organization required a rapid, standardized deployment process.
What did One Source do?
One Source brought a structured, strategic approach to modernizing Biscuitville’s communications and network environment.
Delivered centralized telecom management
Through Communications Lifecycle Management (CLM), One Source centralized Biscuitville’s telecom services and provided dedicated, expert-led oversight across the full service lifecycle. This improved visibility, eliminated billing surprises, uncovered optimization opportunities, and enabled the organization to right-size services across all locations.
Expanded into managed mobility services
One Source supported the management of iPads used for employee training, inventory, and other operational activities by renewing MDM licensing, maintaining VPP configurations, and providing troubleshooting support as needed.
Deployed a Meraki network with 24/7 NOC support
A standardized Meraki network was designed and deployed at each restaurant, as well as Biscuitville’s warehouse and home office. This included firewalls, switches, and wireless access points. Through 24/7 NOC monitoring and proactive support, the environment delivers resilient connectivity, rapid issue resolution, and continuous network optimization.
The Results
- Reduced cost per site by 12% while locations expanded by 23%
- Complete visibility through centralized management and hands-on support
- Strengthened network connectivity with standardized firewalls, 24/7 threat monitoring, and centralized management
- Maximum network uptime with 24/7 NOC monitoring ensuring consistent connectivity during peak restaurant hours
- Scalable deployment model enabling efficient expansion with consistent, reliable infrastructure at new locations
- Freed IT resources from daily troubleshooting and vendor coordination, enabling focus on strategic initiatives
