Redefining TEM in 2025
One Source is pleased to announce inclusion in the 2024 Gartner Telecom Expense Management Market Guide. Learn more about how we’re redefining TEM.
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One Source Unveils Rebranding
RALEIGH, N.C.–(BUSINESS WIRE)–In a move to underscore its commitment to guiding technology leaders through the complexities of today’s digital landscape, One Source announces its rebranding
The Art of Strategic IT Budgeting: Aligning Tech Investments with Business Goals
The strategic allocation of resources and investments within IT plays a pivotal role in shaping an organization’s competitive edge and its ability to meet broader business objectives. The art of strategic IT budgeting lies in the seamless alignment of technology investments with the overarching goals of the company. This type of alignment isn’t merely about numbers; it’s about optimizing resources to drive innovation, efficiency, and ultimately, tangible business outcomes.
Navigating POTS Line Rate Increases: Why Prioritizing a Transition Plan is Necessary
POTS line replacement strategy…it’s not exactly glamorous, and it might not be up there in priority with cybersecurity, AI, automation, or client experience in 2024 for most IT leaders. However, not prioritizing it could bring those other projects to a screeching halt by substantially cutting into your budget. We’ve seen POTS line rates go through the roof this year, with some clients seeing a 2,000% increase. Think about what that means for your budget—where a once $500 monthly charge now rings in at a staggering $10,000. Now, imagine having to explain this leap to your CFO. It’s not a conversation anyone wants to have.
Buying UCaaS/CCaaS: If You Don’t Evaluate Beyond Features You Could Be Making a BIG Mistake
As many businesses are now being forced to migrate away from premise-based voice solutions both due to carrier’s increasing rates for traditional POTS/TDM services to premise-based manufacturers discontinuing production of parts for their respective premise-based hardware, the immediate thought is to evaluate based on pricing, features, and platform. However, if your evaluation stops there you could be making a bad choice for you and your business.
Is BYOD easier than corporate mobile management?
BYOD can potentially ease certain aspects of device management, particularly in terms of hardware procurement. However, it introduces its own set of challenges. Implementing BYOD successfully often requires careful planning, robust security measures, and effective Mobile Device Management (MDM) solutions. It’s important for your internal IT team to be well-prepared and have the necessary tools and policies in place to address these challenges effectively. Let’s look at some of the hurdles you may encounter when moving to a BYOD model from corporate-managed mobility.
Enhancing Customer Experience with CCaaS: A Guide for IT Leaders
In today’s fast-paced business landscape, delivering exceptional customer experiences has become a major focus for many organizations. The right Contact Center as a Service (CCaaS) platform can facilitate movement toward that goal by providing CX teams with advanced tools and capabilities such as intelligent routing and prioritization, personalization, contextualization, real-time analytics, feedback management, and more.
Implementing UCaaS: Best Practices
Unified Communications as a Service (UCaaS) has revolutionized how businesses communicate and collaborate. With its flexibility, scalability, and cost-efficiency, more and more companies are making the switch. Implementing UCaaS is not a one-size-fits-all process, but there are a few standard factors IT leaders should consider for any deployment.
Top Considerations for Choosing a UCaaS Provider
The way we work has changed drastically over the past few years. As remote work options have grown, the demand for accessible, flexible communication and collaboration has exploded. Naturally, many organizations are looking to UCaaS solutions to help solve this.
What is UCaaS, and does your company need it?
Unified Communications as a Service (UCaaS) is a cloud-based solution that integrates communication and collaboration tools into a single platform. UCaaS solutions typically include Voice over Internet Protocol (VoIP), video conferencing, instant messaging, file sharing, and more.