The Telecom Expense Management industry tosses around acronyms like candy. Truncated references are useful in certain situations, but they also can create confusion. This blog clarifies the differences among three common abbreviated terms – WEM, EMM, and MMS – that crop up when administering mobile environments.
From Basic to Advanced
MMS and Real-Life Examples of ROI
While drawn to the idea of having someone else take care of their mobility needs, enterprises often fear the anticipated cost. They assume outsourcing their MMS functions will prove more expensive than trying to do it themselves. Rarely does that turn out to be the case.
Take, for example, the outcomes from a firm with about 3,800 mobile devices. One Source provided its MMS with WEM+ services; these comprised an up-front audit, then ongoing management and optimization. Over 25 months, the client reaped 153 percent of aggregate ROI after One Source fees. Those are just the hard-dollar savings, which in some months reached almost $70,000. The benefits of MMS extend to soft-dollar savings as well. This customer in particular saved 4,047 hours for which it would have needed 2.3 full-time equivalents to manage orders, validations, optimizations, troubleshooting, and bill disputes.
The Importance of MMS
Mobility has grown so complicated that, most of the time, WEM by itself is insufficient for managing all that wireless entails. Mobility requires much more than expense management and bill payment to bring about strategic results. EMM works for some enterprises, especially large ones with resources. But MMS offers an even more desirable way to achieve business outcomes by taking pressure off overworked staff and providing a path to return on investment that organizations will have greater difficulty attaining on their own.