Retail Industry

Focus on customer experience and revenue-generating activities instead of worrying about telecom and IT. With One Source, you will stay on top of the latest technology trends, run your operations more effectively, and optimize your workforce, all while reducing your telecom and technology expenditures.

With One Source, you can:

Lower expenses
Lower expenses with contract management and erroneous carrier charge recoveries (errors present on 9% of invoices*)
Streamline workflow
Streamline workflow and increase operational uptime
Deploy emerging technologies such as SD-WAN while improving network performance
Access security expertise to assist in PCI compliance requirements

*Source: AOTMP, global research firm


Retail Industry
Operational Challenges


One Source's Approach
to Address Them

  • Confusing paperwork (e.g. change of ownership documents)
  • Lack of visibility into inventory from an acquired property
Location Changes
(Addition or Divestiture) / Store Opening
  • Project manage start to finish
  • Provision telecom and IT services on time and on budget
  • Lack of visibility into telecom assets to determine optimal portfolio mix
  • Lack of resources to manage assets ordering
  • Inability to sort through multitude of carriers
Portfolio Optimization / Sourcing and Procurement Sourcing & Procurement
  • Optimize and centralize inventories
  • Remain carrier-agnostic to ensure best rates
  • Manage commissioning and deployment of assets
  • Inadequate carrier and vendor support
  • Lack of resources to manage outages and issues
Service and Support / Help Desk
  • 24/7 U.S.-based help desk
  • Reduce mean time to repair
  • Project manage moves, adds, changes, and disconnects
  • Erroneous carrier charges
  • Inaccurate cost allocations
  • Overwhelming number of invoices to process and pay
Expense Management
Ongoing Expense Management / Bill Payment
  • Consolidate all invoices into one
  • Audit services monthly
  • Pay all bills in advance to avoid rushed invoice validation
  • Frequent overage fees
  • Initial contract negotiation doesn’t account for future growth or contraction
  • Lack of visibility into, and understanding of, telecom usage and trends
Usage Optimization / Cost Recovery
  • Translate usage trends and business needs into executed services
  • Prevent indiscriminate usage
  • Recover billing errors
  • Lack of resources for new location openings and ongoing break/fix
  • Lack of resources for Point of Sale (POS) deployment
Field Services
Field Services
  • Deploy nationwide network of technicians to implement wiring and equipment
  • Dispatch technicians and coordinate POS deployment
  • Confusing government regulations
  • Lack of resources to deter unknown security threats
  • Aging hardware
  • Unsecured data and vulnerable networks
Office as a Service
  • Minimize risk through threat assessment and security patches
  • Deploy new hardware with advanced security features
  • Customize security solutions within budget
  • Maintain compliance with regulations

Our Services Are Offered Through Six Proven Customizable Solutions

Managed SD-WAN Solution

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Communications Lifecycle Management | Telecom Expense Management

Wireline Management and Cost Containment
through Communications Lifecycle Management

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Managed Mobility Services<br>(Wireless Expense Management)

Wireless Management and Cost Containment
through Managed Mobility Services

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Managed IT Services

Managed IT Products and Services
through Office-as-a-Service

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Managed Security Services

Full enterprise-grade security suite through
Managed Security Services

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Field Services

Field Services through 360°Tech Services
with a Nationwide Network

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Streamlines your new hire and new device setup and deployment from start to finish

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These Industry-Leading Companies Are Working With One Source To Simplify Their IT And Telecom

  • Ace Hardware
  • NAPA Auto Parts
  • Meineke
  • Lazyboy
  • Peter Millar
  • Sunbelt Rentals
  • Handy Mart
  • Leonard

Latest Research

Read AOTMP’s latest research on how medium-sized enterprises, a neglected market by telecom, IT, and mobility management vendors, can now level the playing field against their Fortune 500 counterparts by adopting Communications Lifecycle Management.