Category: Press Releases

Local and regional businesses seek financial security amid rise in ransomware and other cyberattacks

GREENVILLE, N.C. – July 20, 2022 –  One Source, a leading provider of managed information technology services, today announced recommendations for North Carolina businesses seeking or renewing cybersecurity insurance policies. As ransomware and other attacks continue to rise with the emergence of new threats and global conflicts, insurance rates for cyberattacks are rising and policies are adding new requirements as businesses seek to protect their bottom lines against potentially devastating cyber incidents.

The cost of cybersecurity insurance continues to rise exponentially across North Carolina in response to existing and emerging threats. According to a report from Fitch Ratings, cyber insurance has become the fastest growing segment for U.S. property/casualty insurers, with standalone coverage increasing more than 92 percent in 2021. With the rise of ransomware-as-a-service, new forms of malware, and attacks stemming from the Russia-Ukraine conflict, NC companies seeking new policies or facing renewals may be caught off guard by significant increases in premiums in the months and years ahead. Additionally, insurance providers continue to add new requirements and stipulations to policies as they seek safeguards and assurances in the face of increasing attacks.

Because of this, One Source is recommending that businesses take the following steps when seeking or renewing their cybersecurity insurance policies:

• Measure against risk: Companies should identify which areas of their businesses are at the greatest risk for attack, as well as how attacks may be carried out. A manufacturer, for example, may have valuable intellectual property that could be extorted in a ransomware attack, while a bank could potentially have sensitive customer data exposed in a data breach. Assess vulnerabilities to the business and work with providers to size coverage accordingly.

• Take important steps before applying: Many insurance premiums have requirements for cybersecurity measures companies must have in place – including establishing multi-factor authentication for IT equipment and installing prevention tools in critical systems – as well as preferred lists of cybersecurity vendors. It’s important for companies to work with their managed security providers to understand which measures to implement to lower the cost of their premiums.

• Find a trusted advisor: Like any type of business insurance, choosing the right cyber policy can be a daunting process with significant complexity. Whether renewing their current policy or seeking a new one, companies should work with a trusted advisor to help understand which aspects of the business need to be covered and identify potentially hidden opportunities to save.

“The explosion of cyber threats globally has made it imperative for North Carolina companies to protect their businesses from both attacks and the financial damage they cause,” said Steve Cobb, chief information security officer, One Source. “At the same time, many companies are dealing with rising costs across their businesses. By taking the right steps and understanding their unique vulnerabilities, companies can reduce their overall risk of attack while protecting their bottom lines when those attacks occur. And they inevitably will.”

Click here to learn more about One Source’s managed security services offerings for North Carolina businesses.

About One Source

One Source helps businesses simplify a complex technology world. One Source is the leading provider of fully-managed Communications Lifecycle Management and Managed Security Services for mid-market enterprises. Today, One Source manages more than 1,000 customers, 20,000 business locations, and over one million assets throughout the U.S. In addition to traditional Telecom / Wireless Expense Management services, One Source provides 24 / 7 local helpdesk, procures and provisions telecom/IT, and handles all service requests. One Source frequently generates triple-digit ROI for customers through contract negotiation, portfolio optimization, and ongoing expense management. In addition, One Source partners with FireEye and Cofense to bring Fortune 100 security solutions and fully managed services to the mid-market. One Source’s approach empowers businesses to focus on customers and revenue-generating activities. Learn more at https://www.onesource.net/.

Contact:

Mark Van Hook
Largemouth Communications for One Source
P: 978.495.1851
E: mark@largemouthpr.com

One Source views its inclusion as emphasizing One Source’s capabilities in areas beyond fixed and mobile management

Greenville, N.C. – Jan 27^th, 2022 – One Source, a leading managed services provider specializing in Communications Lifecycle Management, IT Infrastructure, and Cybersecurity services has been identified as a Representative Vendor in the 2021 Gartner Market Guide for Telecom Expense Management report.

According to the report, “Gartner client interactions show that enterprises want telecom expense management TEM) providers to manage logistics and, increasingly, to take on life cycle management services for end-user devices. They are also expecting more proactivity from TEM providers in streamlining their estate across technology towers, eliminating duplicity.”

“We’ve been a TEM provider since 1996, and over the last 26 years, we’ve evolved into a fully managed services company, bringing focus to reducing technology expenses while right-sizing telecom connectivity, IT infrastructure, and cybersecurity strategies to earn long-term partnerships with our customers,” said Kirk Waddell, executive vice president of technology at One Source. “We specialize in this space, and we bring years of experience, knowledge, and proven company stability to our clients by combining the powers of our SaaS platform with our managed services overlay to create a truly unique customer experience for this space. We’re very proud to be part of this newly published Gartner report.”

One Source further specializes in Managed Security Services and Managed IT Services, including implementing cloud solutions and next-generation networking such as SD-WAN, as well as “as a service” platforms such as SaaS and UCaaS. With dedicated specialists, One Source provides real-time solutioning, service delivery, and full lifecycle management. All this includes portfolio optimization, sourcing, ordering, procurement, expense management, bill payment, usage optimization, cost recovery, and service and support help desk.

One Source boasts a 99%+ client retention rate and average client tenure of 12 years. The provider manages more than 1,000 clients, more than 30,000 locations, and more than 1 million assets and devices across North America. One Source is the recipient of the 2021 Silver Stevie Award for Best Customer Engagement Initiative, the world’s top honors for customer service professionals.

Gartner, Market Guide for Telecom Expense Management Services, Lisa Unden-Farboud, Katja Ruud, Pablo Arriandiaga, 22 December 2021.

Note: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

ABOUT ONE SOURCE

One Source, headquartered in Greenville, North Carolina, is a managed services company optimizing complex enterprise IT and Telecom requirements through Communications Lifecycle Management (CLM) to include Telecom Expense Management (TEM), IT Infrastructure and Cybersecurity. This holistic approach is driven by unparalleled customer service and industry expertise and is validated by a +98% customer renewal rate with average customer tenure of +13 years. One Source is able to tackle today’s most challenging multi-location business requirements such as infrastructure upgrades, right-sizing and negotiating carrier contracts, invoice audits and disputes, mobile device management, inventory and kitting, managed detection and response, and more, with significant cost savings and 24/7/365 helpdesk support. One Source has offices and Security Operations Centers in Greenville and Raleigh, NC, Portland, OR, and Mobile, AL, and works with companies across the globe such as multi-location restaurants, retail, automotive, property management, healthcare & senior living, financial services, manufacturing & distribution, and more.

Media Contact
Company Name: One Source
Contact Person: Abby Myer
Email: amyer@onesource.net
Phone: 919-592-4404
Country: United States
Website: www.onesource.net

Cybersecurity tools will evolve to combat more sophisticated threats and attack methods

Greenville, N.C. – January 5, 2021 –  One Source, a leading provider of managed information technology services, today announced key cybersecurity trends the company expects to have a major impact on North Carolina businesses in 2022. As ransomware and other types of cybercrime threaten to cause devastating financial losses and damage to brand reputation, One Source expects attackers and methods to continue to evolve while new and more innovative tools will emerge to combat these threats.

Ransomware dominated the cybersecurity landscape in 2021 as businesses of all sizes were targeted by attacks and impact of the ongoing COVID-19 pandemic left many companies vulnerable. The rise of ransomware-as-a-service (RaaS) made it easier than ever for threat actors to execute attacks, while the average financial impact of an attack ($1.85 million) more than doubled from the previous year. As NC businesses navigate an increasingly complex landscape in the coming year, it is imperative that they be aware of expected trends and take the necessary steps to prevent potentially devastating attacks.

One Source’s cybersecurity predictions for the new year include:

• Threats will come from everywhere: The last year has seen an explosion in RaaS, as new business models have emerged that allow commercial entities to not only execute attacks but create and sell software that lets others do the dirty work. From small businesses to large enterprises, no company will be safe in 2022 as the number of threats will continue to grow and businesses of all sizes will be targeted.

• Attack methods and goals will continue to evolve: While money continues to be the chief aim of ransomware threat actors, the methods they use to achieve their goals will only continue to become more varied in the year to come. Many threat actors, rather than using the traditional method of encrypting systems and holding them for ransom, have taken to stealing mission critical data with threats to leak to competitors or release protected information publicly. Data is essential to many companies’ ability to operate, so expect to see this method continue to rise in prevalence in the year ahead.

• Tools to combat cyberattacks will rise to meet evolution patterns: While attack methods and tools evolve, so do the tools available to businesses to combat them. Artificial intelligence and machine learning have begun to show promise in serving as viable ways of thwarting attacks. These tools will continue to grow in sophistication in 2022 as businesses deploy them to automate critical cybersecurity where human intervention simply isn’t available.

As one of North Carolina’s leading managed security services providers, One Source has saved NC businesses more than $100 million in preventing, remediating, and recovering from ransomware in 2021, and the company expects that number to increase in 2022.

“2021 was a game-changing year for cybersecurity as ransomware methods and tools exploded,” said Chris Hope, senior director of IT and security, One Source. “NC companies in 2022 will continue to navigate hybrid work environments and other challenges that may leave them vulnerable to attacks. It’s vital that these companies understand what they may be dealing with in the year ahead and review their cybersecurity strategies to meet existing challenges while preparing for new threats that emerge in a dynamic business environment.”

Click here to learn more about One Source’s Managed Cybersecurity Service offerings for North Carolina businesses.

About One Source

One Source helps businesses simplify a complex technology world. One Source is the leading provider of fully-managed Communications Lifecycle Management and Managed Security Services for mid-market enterprises. Today, One Source manages more than 1,000 customers, 20,000 business locations, and over one million assets throughout the U.S. In addition to traditional Telecom / Wireless Expense Management services, One Source provides 24 / 7 local helpdesk, procures and provisions telecom/IT, and handles all service requests. One Source frequently generates triple-digit ROI for customers through contract negotiation, portfolio optimization, and ongoing expense management. In addition, One Source partners with Trellix and Cofense to bring Fortune 100 security solutions and fully managed services to the mid-market. One Source’s approach empowers businesses to focus on customers and revenue-generating activities. Learn more at https://www.onesource.net/.

Media Contact: Abby Myer
Email: amyer@onesource.net

Managed security services provider outlines strategies to avoid data breaches, ransomware attacks, and other devastating cybersecurity incidents

GREENVILLE, N.C. – November 22, 2021 – One Source, a leading provider of managed information technology services, today unveiled important tips for North Carolina retailers to prevent cyberattacks as the 2021 holiday shopping season enters its peak. With ransomware and cybercrimes on the rise and consumers looking to buy both in-store and online, retailers must stay vigilant to protect against potential incidents that can cause catastrophic financial losses and severe damage to brand reputation.

The COVID-19 pandemic accelerated the digital transformation of retail as businesses sought to adapt to changing consumer habits. This continuing evolution, combined with a dynamic shopping marketplace this holiday season, creates fertile ground for threat actors to launch attacks on unsuspecting businesses. With the average cost of a ransomware event costing approximately $1.85 million, many NC retailers may not be prepared to withstand a direct attack.

With this in mind, One Source’s top tips for retailers to prevent cyberattacks this holiday season are:

• Know where you may be vulnerable: Many businesses believe that simply installing antivirus software on company-owned computers is enough to secure their network, but the increasing sophistication of today’s cybercriminals requires multiple layers of protection. Retailers must look at all aspects of their technology infrastructure, from POS systems to employees’ mobile devices, to determine where vulnerabilities may exist and ensure they’re safeguarded at every level of the business.

• Use 24×7 monitoring: Amid the bustle of holiday selling it can be easy to lose sight of key information technology systems and assume infrastructure is protected. A robust cybersecurity strategy, however, requires constant monitoring to understand when attacks may be occurring. Enterprise-level network, email or host-based security products look at advanced threats and user behavior, enabling retail IT teams to see malicious activities that are happening as soon as possible.

• Don’t go it alone: Effective cybersecurity protection requires understanding where threats may be coming from and preventing breaches before they cause lasting damage. That’s why it is essential for retailers to partner with a managed security services provider with experts who have the resources, skill set and knowledge to interpret information from cybersecurity monitoring tools and react to keep cybercriminals at bay.

“The 2021 holiday season is upon us, and many threat actors view holiday shopping as open season on retailers’ IT systems,” said Steve Cobb, Chief Information Security Officer, One Source. “We expect this year to be busier than ever when it comes to retail cyberattacks, and many retailers still are not prepared to effectively prevent, remediate or recover from an attack. By remaining vigilant and taking a strategic approach to cybersecurity, NC retailers can have the peace of mind that critical systems are protected while they reap the benefits of this busy season.”

Click here to learn more about One Source’s Managed Cybersecurity Service offerings for retailers and other North Carolina businesses.

About One Source

One Source helps businesses simplify a complex technology world. One Source is the leading provider of fully-managed Communications Lifecycle Management and Managed Security Services for mid-market enterprises. Today, One Source manages more than 1,000 customers, 20,000 business locations, and over one million assets throughout the U.S. In addition to traditional Telecom / Wireless Expense Management services, One Source provides 24 / 7 local helpdesk, procures and provisions telecom/IT, and handles all service requests. One Source frequently generates triple-digit ROI for customers through contract negotiation, portfolio optimization, and ongoing expense management. In addition, One Source partners with Trellix and Cofense to bring Fortune 100 security solutions and fully managed services to the mid-market. One Source’s approach empowers businesses to focus on customers and revenue-generating activities. Learn more at https://www.onesource.net/.

Media Contact: Abby Myer
Email: amyer@onesource.net

One Source was chosen as a finalist for delivering innovative solutions to detect, mitigate and contain cyber breaches or attacks.

Greenville, N.C. (Oct. 01, 2021) – One Source has been selected as a finalist for the Cyber Security award. The NC Tech Awards is North Carolina’s only statewide technology awards program that recognizes innovation, growth, and leadership in the tech sector and is presented by the NC TECH (North Carolina Technology Association).  

One Source specializes in Communications Lifecycle Management, Managed Security Services, Managed Mobility Services, Managed IT Services, and Field Services, all on a fully managed basis. One Source’s strengths in cyber security come from home-grown expertise paired with unique partnerships. To the latter point, One Source is the first and only certified mid-market firm to join forces with Trellix, the most prestigious global intelligence-led security company that safeguards Fortune 50 firms, government security agencies, and nation-states.

In addition, One Source with east and west coast – SOC2-compliant – Security Operation Center (SOC) facilities in Raleigh, North Carolina, and Portland, Oregon has the unique position through proprietary technology, integrations, and A-Team Analysts on monitoring clients 24 x 7 to unlock Fortune 500-strength cybersecurity for any size company.  And thanks to our longstanding partnership with Trellix, as one of their few partners that leverage their technology for companies of all sizes, we have access to the highest level of cyber intelligence combined with our own proprietary systems and integrations to fend off newly-revealed hackers and their means of attack.

“For over 20 years, NC TECH has celebrated companies, organizations, and individuals for outstanding achievement at the NC TECH Awards. As a finalist this year, One Source has distinguished itself as one of the state’s innovative and emergent leaders,” stated Brooks Raiford, NC TECH’s President, and CEO.

“We are honored and proud to be a finalist in the NC TECH awards for cyber security,” said Steve Cobb, Chief Information Security Officer, at One Source. “One Source continues to stand out as the go-to provider for companies of all sizes seeking to protect their businesses from hacks and breaches. Achieving finalist status is a testament to our people, processes, and dedication to combating bad actors.”

About NC TECH

NC TECH is a not-for-profit, membership-driven trade association and the primary voice of the technology industry in North Carolina. NC TECH’s mission is to foster growth and champion innovation in North Carolina’s tech sector while providing a voice for the tech community. NC TECH’s membership includes 600 member companies, organizations, and institutions employing more than 200,000 workers in North Carolina. For more information, visit nctech.org. 

NC TECH Media Contact: 
Rachel Kennedy
rachel@nctech.org
919.856.0393

About One Source

One Source, headquartered in Greenville, North Carolina, is a managed services company optimizing complex enterprise IT and Telecom requirements through Communications Lifecycle Management (CLM) to include Telecom Expense Management (TEM), IT Infrastructure and Cybersecurity. This holistic approach is driven by unparalleled customer service and industry expertise and is validated by a +98% customer renewal rate with average customer tenure of +13 years. One Source is able to tackle today’s most challenging multi-location business requirements such as infrastructure upgrades, right-sizing and negotiating carrier contracts, invoice audits and disputes, mobile device management, inventory and kitting, managed detection and response, and more, with significant cost savings and 24/7/365 helpdesk support. One Source has offices and Security Operations Centers in Greenville and Raleigh, NC, Portland, OR, and Mobile, AL, and works with companies across the globe such as multi-location restaurants, retail, automotive, property management, healthcare & senior living, financial services, manufacturing & distribution, and more.

One Source Media Contact:
Abby Myer
amyer@onesource.net
919.592.4404

GREENVILLE, NORTH CAROLINA – April 12, 2021 – One Source, a leading managed services provider specializing in Communications Lifecycle Management (CLM) to include Telecom Expense Management (TEM) and Managed Mobility Services (MMS), IT Infrastructure and Cybersecurity services, today announced its inclusion in the 2021 Gartner Magic Quadrant for Mobility Management Services, Global.  One Source is one of only fifteen MMS providers acknowledged by Gartner and plotted based on ability to execute and completeness of vision.

Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries, and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business and technology needs.

About One Source

One Source, headquartered in Greenville, North Carolina, is a managed services company optimizing complex enterprise IT and Telecom requirements through Communications Lifecycle Management (CLM) to include Telecom Expense Management (TEM) and Managed Mobility Services (MMS), IT Infrastructure and Cybersecurity. This holistic approach is driven by unparalleled customer service and industry expertise and is validated by a +98% customer renewal rate with average customer tenure of +13 years. One Source is able to tackle today’s most challenging multi-location business requirements such as infrastructure upgrades, right-sizing and negotiating carrier contracts, invoice audits and disputes, mobile device management, inventory and kitting, managed detection and response, and more, with significant cost savings and 24/7/365 helpdesk support.

One Source has offices and Security Operations Centers in Greenville and Raleigh, NC, Portland, OR, and Mobile, AL, and works with companies across the globe such as multi-location restaurants, retail, automotive, property management, healthcare & senior living, financial services, manufacturing & distribution, and more.

View more information online at onesource.net.

Media Contact: Abby Myer
Email: amyer@onesource.net

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Gartner Disclaimer:

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from One Source. Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Greenville, NC – June 10, 2020-  Communications Lifecycle Management (CLM) and Managed Security Services Provider (MSSP) One Source announces the acquisition and successful integration of strategic partner Alliance Communication Management.  Headquartered in Mobile, Alabama, Alliance’s business contributes substantial cultural and service-related commonalities to One Source. Both businesses were founded in 1997, specializing in Telecom Expense Management (TEM) and rooted in the southeast.   

The integration of Alliance further enables One Source to deliver an end-to-end managed service offering. The acquisition enhances existing Managed Mobility Services (MMS) capabilities while adding extensive kitting operations and enhanced eBonding capabilities, allowing One Source to leverage a direct-to-carrier automated data exchange process for processing orders and handling trouble tickets. Since the acquisition of Alliance in February 2020, One Source has already greatly expanded mobile kitting operations, doubling the management of mobile devices and surpassing the companies’ historic industry-leading expertise in wireline and VOIP services.  Kitting is often utilized for onboarding new employees, refreshing/upgrading new mobile devices or rolling out new field initiatives.  It ensures that all mobile devices are set to consistent standards, secure and ready to be used immediately – and delivered consistently across every hire, every time. One Source mobile kitting service provides centralized and efficient procurement, configuration, and Mobile Data Management (MDM). It provides real-time awareness of device fulfillment, inventory and delivery status, with reporting insights to ensure full alignment of delivery timelines. Each device is configured exactly to customer preferences and unused inventory is stored, ready to launch when needed.        

“Alliance has enabled One Source to close the loop with a truly soup-to-nuts Communications Lifecycle Management services offering.  As remote workforces become a new normal for many businesses, One Source is well-positioned to procure, inventory, configure, secure, package and deploy mobile devices, while right-sizing service plans and technology to reduce costs” explains Tim Meng, CEO, One Source.      

About One Source
One Source’s end-to-end Communications Lifecycle Management (CLM) offering is a necessary evolution from traditional telecom expense management (TEM) that addresses the financial, technical, and compliance issues associated with telecom billing, device management, and support challenges in an increasingly connected world. As organizations juggle wireline, wireless, security and next-generation technologies, there is great benefit to having one vendor manage your portfolio holistically to ensure greater cost savings, right-sized technology needs and inventory management. One Source drives a very trustful long term and hyper-responsible customer partnership, yielding a 99% retention rate with an average customer tenure of 12 years. 

For more information about One Source visit www.onesource.net or Contact Us. 

For media inquiries contact:
Loren Shumate
919-368-0929
lshumate@ostcm.com

One Source Communications Selected as Finalist for 2019 NC Tech Awards Cyber Security

One Source was chosen a finalist for delivering innovative solutions to detect, mitigate and contain cyber breaches or attacks.

GREENVILLE, N.C. (Oct. 01, 2019) – One Source Communications has been selected as a finalist for the NC Tech Awards Cyber Security award.  The NC Tech Awards is North Carolina’s only statewide technology awards program that recognizes innovation, growth and leadership in the tech sector and is presented by the NC TECH (North Carolina Technology Association).  

One Source specializes in Communications Lifecycle Management, Managed Security Services, Managed Mobility Services, Managed IT Services, and Field Services, all on a fully managed basis. One Source’s strengths in cyber security come from home-grown expertise paired with unique partnerships. To the latter point, One Source is the first and only certified mid-market firm to join forces with Trellix, the most prestigious global intelligence-led security company that safeguards Fortune 50 firms, government security agencies and nation-states. One Source also teams with Cofense, the leading provider of human-driven phishing defense solutions, to provide fully managed security-awareness solutions.

In addition, One Source owns three Security Operations Centers (SOCs) – one in downtown Raleigh, another in Greenville, and one more in Portland, Ore. These assets give One Source even greater ability to provision its cyber security services to mid-market enterprises throughout North America. One Source thrives on serving this often-overlooked segment while boasting many Fortune 500 clients.

“For over 20 years, NC TECH has celebrated companies, organizations and individuals for outstanding achievement at the NC TECH Awards.  As a finalist this year, One Source has distinguished itself as one of the state’s innovative and emergent leaders,” stated Brooks Raiford, NC TECH’s President and CEO.

The awards process culminates with the NC TECH Awards Gala on November 21, 2019 at the Raleigh Convention Center where 800+ business, technology and public leaders from across the state will gather to celebrate the tech sector and honor the winners and finalists in each category.

“We are honored and proud to be a finalist in the NC TECH awards for cyber security,” said David Taylor, associate director, managed security services, at One Source. “One Source continues to stand out as the go-to provider for mid-market enterprises seeking to protect their businesses from hacks and breaches. Achieving finalist status is a testament to our people, processes, and dedication to combating bad actors.”

About NC TECH

The North Carolina Technology Association (NC TECH) is a not-for-profit, membership-driven trade association and the primary voice of the tech industry in North Carolina. NC TECH’s mission is to foster growth and champion innovation in North Carolina’s tech sector, while providing a voice for the tech community through professional networks, government affairs, talent development and sector promotion.   For more information, visit our website at www.nctech.org.

Rachel Kennedy, NC TECH Communications
chel@nctech.org
919.856.0393

About One Source Communications

One Source Communications is an award-winning firm which helps businesses simplify a complex technology world. One Source is the leading provider of Communications Lifecycle Management (CLM) and Managed Mobility Services (MMS) in North America for mid-market enterprises. The company serves over one million assets and devices for more than 1,000 customers from over 20,000 business locations, as well as operates a 24/7/365 help desk. Headquartered in Greenville, North Carolina, the company has a proven track record for generating triple-digit Returns on Investments (ROIs) through contract negotiation, portfolio optimization, and ongoing telecom expense management. One Source’s clients successfully self-funded One Source’s Managed Security Services and Managed IT Services through savings generated from CLM and MMS. Learn more at https://www.onesource.net.

Yi Yi Tang, One Source Communications
media@ostcm.com
877.651.1650

One Source views its inclusion as emphasizing One Source’s capabilities in areas beyond fixed and mobile management

Greenville, N.C. (Sept. 17, 2019)—One Source Communication, LLC has been profiled in research firm Gartner’s 2019 Market Guide for Telecom Expense Management Services.

One Source Communications is one of 11 representative TEM pure-play vendors for regional delivery profiled in the report.

Gartner stated, “TEM is a specific, but challenging function within IT and cost management. TEM providers are evolving their offerings as enterprises’ ranges of fixed (voice and data) and mobile devices grow and incorporate other services and communications-related asset tracking. These offerings include inventory tracking of cloud/consumption-based services; other IT-related services, such as unified communications and collaboration (UCC); voice over Internet Protocol (VoIP); and IoT expense management as enterprises embrace digitalization.”

One Source further specializes in Managed Security Services and Managed IT Services, including implementing cloud solutions and next-generation networking such as SD-WAN, as well as “as a service” platforms such as SaaS and UCaaS.

More midsize enterprises (organizations with less than $1 billion in revenue) seek to control their telecom, mobility, cloud and other communications costs, but find that many technology management vendors do not target their specific requirements. 

One Source serves enterprises in North America spending between $500,000 and $50 million each year on communications services, and supporting anywhere from 500 to 40,000 devices – and it does so with a fully managed approach. With dedicated specialists, One Source provides real-time solutioning, service delivery, and full lifecycle management. All this includes portfolio optimization, sourcing, ordering, procurement, expense management, bill payment, usage optimization, cost recovery, service and support help desk.

“Midsize enterprises have unique technology and budget needs and concerns that certain telecom expense management vendors just can’t address,” said Kirk Waddell, executive vice president of technology at One Source. “We specialize in this space, and we bring years of experience, knowledge and proven company stability to our clients. We’re very proud to be part of Gartner’s newly published report.”

One Source boasts a 99%+ client retention rate and average client tenure of 12 years. The provider manages more than 1,000 clients, more than 20,000 locations and more than 1 million assets and devices across North America. One Source is the recipient of the 2019 and 2018 Best Customer Success Program Award from AOTMP, a global information, research and advisory firm for telecom, mobility, and technology management best practices and industry standards.

Gartner, Market Guide for Telecom Expense Management Services, Lisa Unden-Farboud, Katja Ruud, Pablo Arriandiaga, 12 June 2019.

Note: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

ABOUT ONE SOURCE COMMUNICATIONS

One Source Communications is an award-winning firm which helps businesses simplify a complex technology world. One Source is the leading provider of Communications Lifecycle Management (CLM) and Managed Mobility Services (MMS) in North America for mid-market enterprises. The company serves over one million assets and devices for more than 1,000 customers from over 20,000 business locations, as well as operates a 24/7/365 help desk. Headquartered in Greenville, North Carolina, the company has a proven track record for generating triple-digit Returns on Investments (ROIs) through contract negotiation, portfolio optimization, and ongoing telecom expense management. One Source’s clients successfully self-funded One Source’s Managed Security Services and Managed IT Services through savings generated from CLM and MMS. Learn more at https://www.onesource.net.

August 21, 2019 – – An industry leader, One Source Communications received one of only five AOTMP’s vendor awards for representing excellence in the telecom management ecosystem.

Greenville, NC and Indianapolis, IN (August 16, 2019) — AOTMP — global information, research and advisory firm for telecom, mobility and technology management best practices and industry standards — has announced One Source Communications (One Source) as its worldwide winner of the “Best Customer Success Program Award.”

Presented during AOTMP’s Summit Awards Conference on April 17 in Orlando, One Source was recognized for delivering the best value and customer experience for the firm’s 1,000+ customers in North America. One Source was also named as a finalist in the Top Value Proposition category, which honors the most compelling customer use case in telecom management. One Source made the AOTMP awards list following a public nomination process, which was narrowed down to three finalists in each of five categories.

“Years ago, we understood that no matter how fancy our software looks, how robust our analytics are, or how automated our workflow is – at the end of the day, we are a customer service organization,” said Kirk Waddell, One Source Executive Vice President of Technology. “Our success strictly depends on our customers’ success. Now 30 years later, with more than 20,000 business locations, a 99 percent customer retention rate and a 90 percent Net Promoter Score, we are excited our efforts are being recognized by the industry and the broader ecosystem.” The average Net Promoter Score hovers around 30 percent or lower in the telecom industry, according to NPS,^® Benchmarks.

“Across all categories, these vendors represent solutions that are making an impact on their clients’ telecom management environments in cost savings, productivity and efficiency,” said Timothy C. Colwell, Senior Vice President of AOTMP.

Waddell credited One Source’s commitment to the success of its customers stems from the company’s average client tenure of more than twelve years. At the heart of that loyalty is One Source’s team of Customer Success Managers (CSMs), each of whom comes onboard after completing extensive interviews, a rigorous training program and commitment to the Customer Success Program’s mission to not just bring customer satisfaction, but to delight customers.

One Source Communications holds an AOTMP Solution Certification in Telecom Expense Management Lifecycle with its Communications Lifecycle Management solutions and in the organization’s proprietary Efficiency First® Framework for Enterprise Mobility Management services with its Managed Mobility Services solutions. One Source is also a founding member of AOTMP’s Industry Council which launched in late 2018.

About One Source Communications

One Source Communications helps businesses simplify a complex technology world. One Source is the leading provider of fully-managed Communications Lifecycle Management and Managed Security Services for mid-market enterprises. Today, One Source manages more than 1,000 customers, 20,000 business locations, and over one million assets throughout the U.S. In addition to traditional Telecom / Wireless Expense Management services, One Source provides 24 / 7 local helpdesk, procures and provisions telecom/IT, and handles all service requests. One Source frequently generates triple-digit ROI for customers through contract negotiation, portfolio optimization, and ongoing expense management. In addition, One Source partners with Trellix and Cofense to bring Fortune 100 security solutions and fully managed services to the mid-market. One Source’s approach empowers businesses to focus on customers and revenue-generating activities. Learn more at https://www.onesource.net/.

About AOTMP

AOTMP is a global information, research and advisory firm for telecom, mobility and technology management best practices and industry standards. AOTMP delivers actionable insight, data, and best practices through its Efficiency First® Framework that equips telecom, IT, and mobility leaders and vendors to achieve telecom management industry excellence. For more information, visit aotmp.com.

Press Contact: Yi Yi Tang
Email: media@ostcm.com
Contact Number: (877) 651-1650

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