One Source Acquires Alliance Communication Management: End-to-End Communications Lifecycle Management Offers Expanded Managed Mobility Services and Mobile Kitting Operations

Greenville, NC – June 10, 2020-  Communications Lifecycle Management (CLM) and Managed Security Services Provider (MSSP) One Source announces the acquisition and successful integration of strategic partner Alliance Communication Management.  Headquartered in Mobile, Alabama, Alliance’s business contributes substantial cultural and service-related commonalities to One Source. Both businesses were founded in 1997, specializing in Telecom Expense Management (TEM) and rooted in the southeast.   

The integration of Alliance further enables One Source to deliver an end-to-end managed service offering. The acquisition enhances existing Managed Mobility Services (MMS) capabilities while adding extensive kitting operations and enhanced eBonding capabilities, allowing One Source to leverage a direct-to-carrier automated data exchange process for processing orders and handling trouble tickets. Since the acquisition of Alliance in February 2020, One Source has already greatly expanded mobile kitting operations, doubling the management of mobile devices and surpassing the companies’ historic industry-leading expertise in wireline and VOIP services.  Kitting is often utilized for onboarding new employees, refreshing/upgrading new mobile devices or rolling out new field initiatives.  It ensures that all mobile devices are set to consistent standards, secure and ready to be used immediately – and delivered consistently across every hire, every time. One Source mobile kitting service provides centralized and efficient procurement, configuration, and Mobile Data Management (MDM). It provides real-time awareness of device fulfillment, inventory and delivery status, with reporting insights to ensure full alignment of delivery timelines. Each device is configured exactly to customer preferences and unused inventory is stored, ready to launch when needed.        

“Alliance has enabled One Source to close the loop with a truly soup-to-nuts Communications Lifecycle Management services offering.  As remote workforces become a new normal for many businesses, One Source is well-positioned to procure, inventory, configure, secure, package and deploy mobile devices, while right-sizing service plans and technology to reduce costs” explains Tim Meng, CEO, One Source.      

About One Source
One Source’s end-to-end Communications Lifecycle Management (CLM) offering is a necessary evolution from traditional telecom expense management (TEM) that addresses the financial, technical, and compliance issues associated with telecom billing, device management, and support challenges in an increasingly connected world. As organizations juggle wireline, wireless, security and next-generation technologies, there is great benefit to having one vendor manage your portfolio holistically to ensure greater cost savings, right-sized technology needs and inventory management. One Source drives a very trustful long term and hyper-responsible customer partnership, yielding a 99% retention rate with an average customer tenure of 12 years. 

For more information about One Source visit www.onesource.net or Contact Us

For media inquiries contact:
Loren Shumate
919-368-0929
lshumate@ostcm.com

Finalist for 2019 NC Tech Awards

One Source Communications Selected as Finalist for 2019 NC Tech Awards Cyber Security

One Source was chosen a finalist for delivering innovative solutions to detect, mitigate and contain cyber breaches or attacks.

GREENVILLE, N.C. (Oct. 01, 2019) – One Source Communications has been selected as a finalist for the NC Tech Awards Cyber Security award.  The NC Tech Awards is North Carolina’s only statewide technology awards program that recognizes innovation, growth and leadership in the tech sector and is presented by the NC TECH (North Carolina Technology Association).  

One Source specializes in Communications Lifecycle Management, Managed Security Services, Managed Mobility Services, Managed IT Services, and Field Services, all on a fully managed basis. One Source’s strengths in cyber security come from home-grown expertise paired with unique partnerships. To the latter point, One Source is the first and only certified mid-market firm to join forces with FireEye™, the most prestigious global intelligence-led security company that safeguards Fortune 50 firms, government security agencies and nation-states. One Source also teams with Cofense, the leading provider of human-driven phishing defense solutions, to provide fully managed security-awareness solutions.

In addition, One Source owns three Security Operations Centers (SOCs) – one in downtown Raleigh, another in Greenville, and one more in Portland, Ore. These assets give One Source even greater ability to provision its cyber security services to mid-market enterprises throughout North America. One Source thrives on serving this often-overlooked segment while boasting many Fortune 500 clients.

“For over 20 years, NC TECH has celebrated companies, organizations and individuals for outstanding achievement at the NC TECH Awards.  As a finalist this year, One Source has distinguished itself as one of the state’s innovative and emergent leaders,” stated Brooks Raiford, NC TECH’s President and CEO.

The awards process culminates with the NC TECH Awards Gala on November 21, 2019 at the Raleigh Convention Center where 800+ business, technology and public leaders from across the state will gather to celebrate the tech sector and honor the winners and finalists in each category.

“We are honored and proud to be a finalist in the NC TECH awards for cyber security,” said David Taylor, associate director, managed security services, at One Source. “One Source continues to stand out as the go-to provider for mid-market enterprises seeking to protect their businesses from hacks and breaches. Achieving finalist status is a testament to our people, processes, and dedication to combating bad actors.”

About NC TECH

The North Carolina Technology Association (NC TECH) is a not-for-profit, membership-driven trade association and the primary voice of the tech industry in North Carolina. NC TECH’s mission is to foster growth and champion innovation in North Carolina’s tech sector, while providing a voice for the tech community through professional networks, government affairs, talent development and sector promotion.   For more information, visit our website at www.nctech.org.

Rachel Kennedy, NC TECH Communications
chel@nctech.org
919.856.0393

About One Source Communications

One Source Communications is an award-winning firm which helps businesses simplify a complex technology world. One Source is the leading provider of Communications Lifecycle Management (CLM) and Managed Mobility Services (MMS) in North America for mid-market enterprises. The company serves over one million assets and devices for more than 1,000 customers from over 20,000 business locations, as well as operates a 24/7/365 help desk. Headquartered in Greenville, North Carolina, the company has a proven track record for generating triple-digit Returns on Investments (ROIs) through contract negotiation, portfolio optimization, and ongoing telecom expense management. One Source’s clients successfully self-funded One Source’s Managed Security Services and Managed IT Services through savings generated from CLM and MMS. Learn more at https://www.onesource.net.

Yi Yi Tang, One Source Communications
media@ostcm.com
877.651.1650

One Source Communications Recognized in Gartner Market Guide for Telecom Expense Management Services

One Source views its inclusion as emphasizing One Source’s capabilities in areas beyond fixed and mobile management

Greenville, N.C. (Sept. 17, 2019)—One Source Communication, LLC has been profiled in research firm Gartner’s 2019 Market Guide for Telecom Expense Management Services.

One Source Communications is one of 11 representative TEM pure-play vendors for regional delivery profiled in the report.

Gartner stated, “TEM is a specific, but challenging function within IT and cost management. TEM providers are evolving their offerings as enterprises’ ranges of fixed (voice and data) and mobile devices grow and incorporate other services and communications-related asset tracking. These offerings include inventory tracking of cloud/consumption-based services; other IT-related services, such as unified communications and collaboration (UCC); voice over Internet Protocol (VoIP); and IoT expense management as enterprises embrace digitalization.”

One Source further specializes in Managed Security Services and Managed IT Services, including implementing cloud solutions and next-generation networking such as SD-WAN, as well as “as a service” platforms such as SaaS and UCaaS.

More midsize enterprises (organizations with less than $1 billion in revenue) seek to control their telecom, mobility, cloud and other communications costs, but find that many technology management vendors do not target their specific requirements. 

One Source serves enterprises in North America spending between $500,000 and $50 million each year on communications services, and supporting anywhere from 500 to 40,000 devices – and it does so with a fully managed approach. With dedicated specialists, One Source provides real-time solutioning, service delivery, and full lifecycle management. All this includes portfolio optimization, sourcing, ordering, procurement, expense management, bill payment, usage optimization, cost recovery, service and support help desk.

“Midsize enterprises have unique technology and budget needs and concerns that certain telecom expense management vendors just can’t address,” said Kirk Waddell, executive vice president of technology at One Source. “We specialize in this space, and we bring years of experience, knowledge and proven company stability to our clients. We’re very proud to be part of Gartner’s newly published report.”

Midsize organizations considering partnering with a Communications Lifecycle Management (CLM) provider such as One Source may download a complimentary copy of Gartner’s 2019 Market Guide for Telecom Expense Management Services at https://www.onesource.net/gartner-tem-market-guide/

One Source boasts a 99%+ client retention rate and average client tenure of 12 years. The provider manages more than 1,000 clients, more than 20,000 locations and more than 1 million assets and devices across North America. One Source is the recipient of the 2019 and 2018 Best Customer Success Program Award from AOTMP, a global information, research and advisory firm for telecom, mobility, and technology management best practices and industry standards.

Gartner, Market Guide for Telecom Expense Management Services, Lisa Unden-Farboud, Katja Ruud, Pablo Arriandiaga, 12 June 2019.

Note: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

ABOUT ONE SOURCE COMMUNICATIONS

One Source Communications is an award-winning firm which helps businesses simplify a complex technology world. One Source is the leading provider of Communications Lifecycle Management (CLM) and Managed Mobility Services (MMS) in North America for mid-market enterprises. The company serves over one million assets and devices for more than 1,000 customers from over 20,000 business locations, as well as operates a 24/7/365 help desk. Headquartered in Greenville, North Carolina, the company has a proven track record for generating triple-digit Returns on Investments (ROIs) through contract negotiation, portfolio optimization, and ongoing telecom expense management. One Source’s clients successfully self-funded One Source’s Managed Security Services and Managed IT Services through savings generated from CLM and MMS. Learn more at https://www.onesource.net.

One Source Communications Brings Home AOTMP’s Best Customer Success Program Award

August 21, 2019 – – An industry leader, One Source Communications received one of only five AOTMP’s vendor awards for representing excellence in the telecom management ecosystem.

Greenville, NC and Indianapolis, IN (August 16, 2019) — AOTMP — a global information, research and advisory firm for telecom, mobility and technology management best practices and industry standards — has announced One Source Communications (One Source) as its worldwide winner of the “Best Customer Success Program Award.”

Presented during AOTMP’s Summit Awards Conference on April 17 in Orlando, One Source was recognized for delivering the best value and customer experience for the firm’s 1,000+ customers in North America. One Source was also named as a finalist in the Top Value Proposition category, which honors the most compelling customer use case in telecom management. One Source made the AOTMP awards list following a public nomination process, which was narrowed down to three finalists in each of five categories.

“Years ago, we understood that no matter how fancy our software looks, how robust our analytics are, or how automated our workflow is – at the end of the day, we are a customer service organization,” said Kirk Waddell, One Source Executive Vice President of Technology. “Our success strictly depends on our customers’ success. Now 30 years later, with more than 20,000 business locations, a 99 percent customer retention rate and a 90 percent Net Promoter Score, we are excited our efforts are being recognized by the industry and the broader ecosystem.” The average Net Promoter Score hovers around 30 percent or lower in the telecom industry, according to NPS,® Benchmarks.

“Across all categories, these vendors represent solutions that are making an impact on their clients’ telecom management environments in cost savings, productivity and efficiency,” said Timothy C. Colwell, Senior Vice President of AOTMP.

Waddell credited One Source’s commitment to the success of its customers stems from the company’s average client tenure of more than twelve years. At the heart of that loyalty is One Source’s team of Customer Success Managers (CSMs), each of whom comes onboard after completing extensive interviews, a rigorous training program and commitment to the Customer Success Program’s mission to not just bring customer satisfaction, but to delight customers.

One Source Communications holds an AOTMP Solution Certification in Telecom Expense Management Lifecycle with its Communications Lifecycle Management solutions and in the organization’s proprietary Efficiency First® Framework for Enterprise Mobility Management services with its Managed Mobility Services solutions. One Source is also a founding member of AOTMP’s Industry Council which launched in late 2018.

About One Source Communications

One Source Communications helps businesses simplify a complex technology world. One Source is the leading provider of fully-managed Communications Lifecycle Management and Managed Security Services for mid-market enterprises. Today, One Source manages more than 1,000 customers, 20,000 business locations, and over one million assets throughout the U.S. In addition to traditional Telecom / Wireless Expense Management services, One Source provides 24 / 7 local helpdesk, procures and provisions telecom/IT, and handles all service requests. One Source frequently generates triple-digit ROI for customers through contract negotiation, portfolio optimization, and ongoing expense management. In addition, One Source partners with FireEye and Cofense to bring Fortune 100 security solutions and fully managed services to the mid-market. One Source’s approach empowers businesses to focus on customers and revenue-generating activities. Learn more at https://www.onesource.net/.

About AOTMP

AOTMP is a global information, research and advisory firm for telecom, mobility and technology management best practices and industry standards. AOTMP delivers actionable insight, data, and best practices through its Efficiency First® Framework that equips telecom, IT, and mobility leaders and vendors to achieve telecom management industry excellence. For more information, visit aotmp.com.

Press Contact: Yi Yi Tang
Email: media@ostcm.com
Contact Number: (877) 651-1650

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